Soul Match Privacy Policy

What we collect

We collect account and contact details, age confirmation, consent history, the profile you choose to show, assessment answers and results, matching preferences, photos, interests and connection activity, messages sent inside Soul Match, membership and payment status from our payment provider, VIP application and intake information, support communications, safety reports, and technical information needed to secure and operate the service.

What other members can see

Eligible members can see only approved public-profile information: your first name, general area, age, approved photos, bio, interests, and your Relationship Archetype if you choose to show it. Your individual answers, numeric readiness information, non-negotiables, exact intimacy or substance responses, precise location, private notes, and internal calculations are never shown to another member.

How we use your information

We use your information to create requested results and your private matching profile, calculate compatibility, prevent unsafe or unsuitable recommendations, process memberships, operate and secure Soul Match, honor your choices, communicate about your account, and comply with law. Members receive only a Soul Match Score, a compatibility band, and approved privacy-safe explanations. Your readiness reflection is for you alone and never automatically excludes you from matching.

Human matchmaking

Applying does not authorize Soul Matchmaker access or enroll you in a paid VIP service. Before paid enrollment begins, you receive individualized terms and give versioned consent. Once enrolled and consented, your assigned Soul Matchmaker may see a privacy-safe summary and your VIP intake for only as long as assigned. Soul Matchmakers cannot read private member conversations. Introductions happen only when both people agree.

Messages and safety

Conversations are private to their participants. Soul Matchmakers and ordinary support staff cannot read them. When a message is reported, we may preserve a copy as safety evidence. Access to reported evidence is limited to authorized safety administrators for a report-related reason and is recorded.

When we share information

We share only what is necessary with service providers that host the platform, process payments, deliver messages, or support security; with other members as you direct through public profiles and mutual connections; and with authorities or advisers when legally required or necessary to protect rights and safety. We do not sell your private assessment answers or private messages.

If you opt in to updates, your first name and email address are shared with Mailchimp to send Soul Match updates, and you can unsubscribe at any time.

Your choices

You can hide your profile, pause matching, block someone, change optional communications, review recorded consents, download a copy of your data, and request account closure from your privacy page. For assistance with data requests, account closure, or access, correction, deletion, restriction, objection, or appeal rights available under applicable law, email privacy@soulsynchrony.org.

Keeping and deleting data

A closure request first hides your profile and pauses matching. You may undo the request while it is pending. After final anonymization, your account cannot be restored and preserved connection history identifies you as “Former Member” with the notice “This member is no longer available on Soul Match.” Paused, inactive, and pending-closure accounts are not labeled Former Member. Safety evidence, moderation records, fraud-prevention records, payment records, and audit records may be retained when needed for law, safety, disputes, or legitimate operations.

Security, age, and changes

We use access controls, private storage, activity records, and other reasonable safeguards, but no service can guarantee absolute security. Soul Match is for adults 18 and older; we do not knowingly permit minors. We may update this Policy prospectively and will present a new version when renewed acknowledgement is required, without altering historical consent records.

Contact

Privacy, personal-data, and account-closure questions: privacy@soulsynchrony.org. General account and support questions: support@soulsynchrony.org.