Soul Match

Soul Match Terms of Service

Effective date:
October 20, 2026
Document version:
terms-v2.0

These Terms govern your use of Soul Match, operated by Pathway Creations, Virginia, USA. By creating an account, you agree to these Terms and acknowledge the Privacy Policy.

Eligibility and your account

Soul Match is only for people who are at least 18 years old and legally able to enter this agreement. You must provide accurate information, use one personal account, protect your sign-in details, and promptly update information that changes. We may ask for reasonable age or identity verification and may suspend or close accounts that are underage, fraudulent, unsafe, or materially breach these Terms.

The Soul Match experience

Soul Match offers a free relationship assessment and Relationship Archetype, and, with an active Soul Match Membership, the full Deep Soul Match Assessment and Deep Soul Match Profile, automated compatibility recommendations, mutual-interest Soul Connections, private messaging, community access, and optional VIP Soul Matchmaking by application. Features may change as the service evolves, but changes do not alter rights already earned under a completed purchase.

Assessment and matching limitations

Relationship Archetypes and readiness reflections are educational tools for personal insight. They are not medical, psychological, diagnostic, therapeutic, or professional advice. A Soul Match Score or compatibility explanation is an estimate based on information members provide. It never guarantees attraction, chemistry, identity, truthfulness, safety, relationship success, or marriage. Use your own judgment and take reasonable safety precautions.

Member conduct

You must be honest, respect consent and boundaries, and follow the Community & Safety Guidelines. You may not harass, threaten, exploit, impersonate, scam, solicit, publish another person's private information, misuse the service, evade a block, or upload unlawful or harmful content. Sexual content involving anyone under 18 is prohibited and may be reported to appropriate authorities.

Content and privacy

You keep ownership of content you submit. You give Pathway Creations limited permission to host, process, moderate, display, and transmit it only as needed to operate, protect, and improve Soul Match. Public profile information may be shown to eligible members. Assessment answers, private matching information, readiness information, private messages, reports, and Matchmaker-private notes are handled as described in the Privacy Policy.

Memberships and payments

Free access, the Soul Match Membership at $19 per month, and VIP Soul Matchmaking are governed by the Membership, Billing, Cancellation & Refund Policy and any individualized VIP terms presented before a VIP purchase. The Soul Match Membership automatically renews monthly until canceled; cancellation stops future renewal and access continues through the current paid billing period. After a membership ends you keep your account, any Deep Soul Match Profile already generated for you, and your existing Soul Connections and conversations, but new matching, discovery, and interest features require an active membership. A membership level never purchases a better Soul Match Score, ranking, or compatibility result, and no level guarantees a match, introduction, relationship, or marriage.

Safety, enforcement, and account closure

We may review reports, remove content, restrict features, suspend accounts, or close accounts when reasonably necessary to protect members, comply with law, or enforce these Terms. You may request closure from your privacy page and may reverse it while the request is pending. After final anonymization, preserved connection history identifies you as “Former Member” and states, “This member is no longer available on Soul Match.” Required safety, fraud-prevention, legal, payment, and audit records may be retained.

Disclaimers and liability

To the fullest extent allowed by law, Soul Match is provided “as is” and “as available.” We do not control member conduct or guarantee uninterrupted service, matches, introductions, or outcomes. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded. Otherwise, Pathway Creations's liability is limited to the amount you paid Soul Match during the twelve months before the claim.

Changes, governing law, and contact

We may update these Terms prospectively. When required, we will present the new version for acceptance and keep prior consent records. Virginia law governs these Terms, without overriding consumer protections that apply where you live. Questions may be sent to support@soulsynchrony.org.