Membership, Billing, Cancellation & Refund Policy
- Effective date:
- October 20, 2026
- Document version:
- membership-billing-v2.0
This Policy governs paid Soul Match services offered by Pathway Creations, Virginia, USA. Prices and material billing terms are shown before purchase.
Free
Creating an account, taking the free portion of the assessment, and viewing your Relationship Archetype are free. Free accounts do not include the full Deep Soul Match Assessment, compatibility recommendations, member discovery, expressing new interest, or creating new Soul Connections.
Soul Match Membership — $19 per month
Soul Match Membership costs $19 per month and automatically renews monthly until canceled. By purchasing, you authorize recurring charges to your selected payment method. Membership unlocks the full Deep Soul Match Assessment, your Deep Soul Match Profile, Relationship Readiness insights, the five Values Alignment cards, Match Preferences and Non-Negotiables, member profile completion and match-ready status, compatibility recommendations, Soul Match Scores, privacy-safe compatibility explanations, Express Interest, mutual Soul Connections, and private messaging. The number of potential matches available to you may vary based on your preferences, location, compatibility, and the size of the Soul Match community.
VIP Soul Matchmaking
VIP is by application and is not an instant purchase. Applying does not enroll you, create a paid obligation, or accept individualized payment terms. If approved, scope, duration, price, cancellation, and refund terms are presented for your review before paid enrollment. No work begins until the required consent is accepted and recorded.
Cancellation and what you keep
You may cancel at any time from the secure billing portal linked on your membership page. Cancellation stops future renewals; your membership remains active through the current paid billing period. After that period ends you keep your account, your free Relationship Archetype result, any Deep Soul Match Profile already generated for you, your stored profile information, your existing Soul Connections, your conversation history and the ability to keep messaging those existing Soul Connections, and all blocking, reporting, and safety controls. Until you reactivate, you will not receive new compatibility recommendations or new match discovery, and you cannot express new interest or create new Soul Connections through the matching system. If your payment fails, access may be limited after any displayed grace period. Safety actions, blocks, reports, moderation, suspension, and account closure always take precedence.
Reactivation
Reactivating your membership restores access to the active matching features. You are not asked to buy your previously generated Deep Soul Match Profile again. Your account and profile are preserved where still valid, and recommendations resume once your account is eligible and match-ready under the current rules and your current preferences.
What membership does not change
Membership never buys a better Soul Match Score, compatibility result, ranking, recommendation, introduction, or relationship outcome. Membership unlocks deeper self-discovery and the automated matching experience; VIP adds human guidance. No level guarantees chemistry, safety, success, marriage, a match, or an introduction.
Refunds and billing questions
Payments are generally non-refundable except where required by applicable law or expressly approved by Soul Match. Cancellation without a refund prevents future renewal and access continues through the current paid billing period. If a full refund is issued, paid membership benefits — including new compatibility recommendations, Soul Match Scores, match details, and expressing new interest — end immediately once the refund is processed, and the membership will not renew. Your existing Soul Connections and conversations remain available, blocking, reporting, and conversation-closing controls remain available, and any Deep Soul Match Profile you have already permanently earned stays available. If you believe a charge is unauthorized, duplicated, or incorrect, contact support@soulsynchrony.org. Nothing in this Policy limits non-waivable consumer rights.
Changes and records
Material changes apply prospectively. Where renewed acceptance is required, Soul Match records the applicable document version and acceptance time without replacing earlier records.